Notifications from Aflac

We care about Aflac’s policyholders affected by the recent wildfires:

To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide a premium grace period starting Jan. 7, 2025, and ending Mar. 10, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


We care about Aflac’s policyholders affected by the recent earthquake:

To help provide relief for California policyholders residing in Del Norte, Humboldt, and Mendocino counties affected by the earthquake, Aflac will provide a premium grace period starting Dec. 5, 2024, and ending Feb. 03, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.


We care about Aflac’s policyholders affected by the recent weather:

To provide relief for New Mexico policy/certificate holders residing in Chavez County and affected by the severe flooding, Aflac will provide the following protections for policy/certificate holders:

  • Provide an extended premium grace period from Saturday, Oct. 19, 2024, through Tuesday, Feb. 18, 2024.
  • Postpone cancelations and non-renewals from Saturday, Oct. 19, 2024, through Tuesday, Feb. 18, 2024.
  • Offer a payment plan of at least six (6) months if unable to pay the delinquency after the extended grace period. This applies to all coverages except life. The policy/certificate holder should contact Aflac to make arrangement for repayment.
  • Waive late fees and penalties.
  • Provide an extension of filing deadlines for claims and leniency for any other action required under the policy/certificate.
  • Allow additional time for actions required under the policy/certificate and the submission of documents due to limited access to service and mobility.
  • Provide a copy of the policy/certificate to the policyholder/certificate holder upon request.

In addition to the above, Aflac through Aflac Benefits Solutions will provide the following protections for Network Dental and Vision members and providers:

  • Waive referrals and prior authorization requirements for use of out-of-network providers for medically necessary services, whether emergent or not.
  • Waive cost-sharing and deductibles through Tuesday, Feb. 18, 2024.
  • Permit one eyeglass or contact lens replacement and one hearing aid replacement during the pendency of this Order, waiving frequency limitations.
  • Permit one replacement for dentures or other prosthodontic devices during the pendency of this Order, waiving frequency limits.
  • Extend medical providers’ reporting requirements for claims submissions and for additional information relating to claims through Tuesday, Feb. 18, 2024.

Affected members should contact Aflac Benefits Solutions at 855-819-1873, option 1, for assistance.


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Benefits Enrollment Toolkit

We understand the power of having an effective enrollment. Here we’ve assembled resources to help you prepare for and navigate the phases of a successful Benefits Enrollment this year.

Benefits Enrollment Toolkit

We understand the power of having an effective enrollment. Here we’ve assembled resources to help you prepare for and navigate the phases of a successful Benefits Enrollment this year.

Voluntary Insurance 101 for Businesses

As a small-business owner, you invest everything into the health of your business, making careful, strategic choices to maximize your company’s performance. One of the greatest investments you can make is in your employees – the lifeblood of your business whose well-being is crucial to your success.

Read the Article

Voluntary insurance helps to:

Support your overall benefits plan

Provide additional benefits options


Provide workers cash benefits to help pay rising out-of-pocket medical expenses

Safeguard focus and productivity by helping workers guard against financial stress and anxiety

Types of Voluntary Policies1

Voluntary insurance comes in a number of different types, customizable to each business and employee.

  • Accident Insurance
  • Cancer/Specified-Disease Insurance
  • Hospital Confinement Indemnity Insurance

Types of Voluntary Policies1

Voluntary insurance comes in a number of different types, customizable to each business and employee.

  • Accident Insurance
  • Cancer/Specified-Disease Insurance
  • Hospital Confinement Indemnity Insurance

Help your employees find the best benefits for them

Your employees' lives are special and unique–they're not one-size-fits-all, and their voluntary benefits package shouldn't be either. Need help figuring out what voluntary benefits match their needs? Have them take this handy survey, then consult with an Aflac Benefits Advisor to find out the best fit for them.

View Survey

How to make the most of your first benefits meeting

Whether your company is running Benefits Enrollment for the first time or simply gearing up for another renewal year, it’s important that employees have all the right information to help them make good benefits decisions. That’s why Benefits Enrollment meetings are crucial; they help make sure that everyone is on the same page and that employees can get all their questions answered.

But let’s face it: Benefits Enrollment meetings – while necessary – can cause a lot of frustration, for both employees and employers. Let’s take a look at the top three reasons that these meetings can go awry, and how you can troubleshoot these issues in advance to help ensure success.

Read the Article

Additional Resources