Notifications from Aflac

We care about Aflac’s policyholders affected by the recent weather:

To help provide relief for California policyholders residing in Santa Cruz County who were affected by the coastal storms, Aflac will provide a premium grace period starting Dec. 23, 2024, and ending Apr. 15, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.

We care about Aflac’s policyholders affected by the recent wildfires:

To help provide relief for California policyholders residing in Los Angeles and Ventura Counties affected by the wildfires, Aflac will provide a premium grace period starting Jan. 7, 2025, and ending Mar. 10, 2025. This grace period also provides an extension of filing deadlines for claims and leniency for any other action required under the policy. Aflac will provide a replacement copy of the policy upon request by the policyholder.

For Network Dental and Vision Members:

This grace period also provides an extension of filing deadlines for claims; relaxation of prior authorization, precertification, and referral requirements; access to appropriate out-of-network providers due to unavailability on in-network providers or the members’ displacement; and leniency for any other action required under the certificate. A replacement copy of the certificate will be provided upon request by the certificate holder. Affected members should contact Aflac Benefit Solutions (formerly Argus Dental and Vision) at 855-819-1873, Option 1, for assistance.

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Individuals & Families
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Getting Started Guide

Getting Started Guide

Register your account at aflac.com/login to access and manage your coverage, submit and track claims, enroll in direct deposit for fast claim payment and more.

In this step-by-step guide you’ll learn how to:

What you’ll need to get started:

  • You will need one of the following:
    • Your Aflac policy or certificate number that you received in the mail from Aflac.
    • Your Member ID located on your Dental and Vision ID card you received in the mail from Aflac Benefits Solutions.
    • Your Social Security number and mobile phone number (select this option if you elected to receive your policy electronically at enrollment, since you will not receive your policy number until after you register).
  • Your date of birth and 5-digit zip code. Make sure your date of birth, zip code and name match what you used at enrollment (for example, Michael vs. Mike for first name). We’ll use this to verify your coverage.

How to register your Aflac account:

  • Go to aflac.com/login.
  • Select Register.
  • Follow the on-screen instructions.
  • Activate your account by clicking the Confirm Registration link in the verification email you received.

You are all set up and can now login to your account.

Registration issues? See the login and registration help page.

How to Set up Direct Deposit (and get paid faster):

Once you’ve registered and logged in at aflac.com/login, you can set up direct deposit and get your money fast.

  • Select My Account (then select Manage Account, if using Desktop).
  • Select Billing & Direct Deposit.
  • Select Manage Direct Deposit to add your banking information and get paid fast.

You can also take advantage of these features 24/7:

  • Submit a claim.
    • Once you are logged in, select the New Claim button from the navigation
    • Answer the prompts on the screen regarding your claim filing.
    • Complete and upload supporting documentation if requested.
    • Sign your claim electronically and submit.
  • File a wellness claim
  • Track claim status
    • Check the status while your claim is processing.
    • Check your email for claim updates. You’ll receive a link to the message center to view your claim status.
  • Manage your policies
    • Update your contact information: Once you are logged in, select My Account from the navigation (then select Manage Account, if using Desktop). From there, you can update your contact information, communication preferences, and more.
    • Assign beneficiaries: Once you are logged in, select My Coverage, select your eligible policy and select Manage Beneficiaries.
    • Life Event Changes: Keep your Aflac coverage no matter where life takes you! Learn about your coverage options and next steps if you change jobs, retire, change marital status or a dependent turns 26.
Aflac Always icon

Aflac Always®

Enroll in Aflac Always® with your preferred payment method to prevent losing your coverage if your employment status changes. Don’t worry, you will be notified in advance if your account will be charged.

This means:

  • No premium price increases.
  • No interruption in coverage (You keep any cash benefits that increased over time.).
  • No extra paperwork or need to medically re-qualify.

To enroll, log in to your account at aflac.com/login, go to My Account and select Aflac Always.

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